Camp Fire Information & Resources

Call 2-1-1 for information on relief and recovery resources for survivors of the Camp Fire. Resource information from 2-1-1 is also available on this web page.

Or visit the County’s recovery website at ButteCountyRecovers.org

Community members can also subscribe to email updates from the County by texting BCRECOVERS to 22828.

Sign up for text updates from 2-1-1 by texting CAMPFIRE to 898211.

Local Assistance Center / Disaster Recovery Center 

Two locations to register for FEMA and receive other types of assistance:

CHICO- The Local Assistance Center (LAC) is open for residents impacted by the Camp Fire to connect with resources needed to recover and rebuild. Local, State, and Federal Agencies will be present to answer questions and provide assistance. Location: old Sears store at the Chico Mall.  Address: 1982 E 20th St, Chico. (12/6) New Hours starting Saturday, December 8th: Monday – Saturday from 9am – 6pm (Closed on Sundays including 12/9) ***The LAC/DRC will also be closed on December 25, 2018, and January 1, 2019***

Bus shuttles are available between the Silver Dollar Fairgrounds shelter and the LAC/DRC. 

Bus Shuttle Schedule to Chico LAC/DRC: (12/18) B-Line – The B-Line is now offering a bus Route that has a stop at the Shelter location at the Silver Dollar Fairgrounds, this route also has a stop at the Chico Mall (where the DRC/LAC is located). Modified route 14; departs from the Shelter at 9:50am and departs from the LAC/DRC to return to the Shelter at 3:10pm.

-OROVILLE- FEMA HAS OPENED AN OROVILLE DISASTER RECOVERY CENTER (DRC)-  2140 Feather River Blvd, Oroville. New Hours starting Saturday, December 8th: Monday – Saturday from 9am – 6pm (Closed on Sundays including 12/9) Fire survivors can register for FEMA assistance and receive help from other agencies. (Beyond the FEMA assistance, there are limited resources available at this site. A comprehensive “one-stop” assistance center that includes county services and other local community organizations, is available at the Chico LAC/DRC.)

***Click here to see the services available in each disaster recovery center (note: some services are changing their schedule and may no longer be present in the centers)***

Camp Fire – On Thursday, November 8, 2018, at 6:30am, a brush fire was reported in the area of Pulga Road at Camp Creek Road near Jarbo Gap. Since then more than 52,000 people from Paradise and other communities have been impacted in one of the most devastating wildfires California has experienced. 

Official CalFire incident information:
Website: www.fire.ca.gov/current_incidents/incidentdetails/Index/2277

(11/24) The CalFire Information  line 530-538-7826 is now closed and has a recorded message.

Please follow these links for official information on the Camp Fire.

https://buttecountyrecovers.org/

https://twitter.com/CALFIRE_ButteCo

https://twitter.com/CountyofButte

https://twitter.com/ButteSheriff

https://twitter.com/BC_PubHealth

Public Health & Safety Advisories:

Numerous life safety hazards need to be addressed before evacuation orders can be lifted and people can return home.

***Nov. 21, 2018 Butte County Public Health Hazard Advisory***

Dr. Andy Miller, Butte County Health Officer, has issued a hazard advisory strongly suggesting no habitation of destroyed property until property is declared clear of hazardous waste and structural ash and debris by Butte County Environmental Health. There is evidence from recent fires in California that homes and property destroyed by fire contain high and concerning levels of heavy metals, lead, mercury, dioxin, arsenic, and other carcinogens. Some property may have the presence of radio-active materials. Exposure to hazardous substances may lead to acute and chronic health effects, and may cause long-term public health and environmental impacts.
As areas affected by the fire with destroyed homes and property are opened to residents, residents will have limited access to visit property to collect recognizable belongings and mementoes that may have survived the fire. Residents should review the Health and Safety Precaution for Re-entry packet, which will be distributed at controlled re-entry checkpoints.
The County is working with State and Federal partners who will assess each property for hazardous waste and remove those materials from each property. This process will take time. There is no estimate as to how long it will take to assess and remove hazardous materials from each property at this time. After the property has been cleared of hazardous waste, the property owner can sign-up for a State debris removal program at no cost to the property owner.

“Property Hazards Notice”
Properties in the damaged areas will have:

• No Power
• No Phone/Cell Service
• No Water
• No ability to call 911

More on the Public Health Advisory on property hazards:  https://tinyurl.com/campfirereturninghome

Re-entry Health and Safety Information Packet for residents returning to properties- https://storage.googleapis.com/proudcity/buttecountycarecovers/uploads/2018/11/Re-EntryHealthSafetyInfo.pdf

“Boil Water Notices”

Water Boil Advisories:

State Water Resources Control Board (11/26) The following water systems are no longer under a boil water notice:

  • Del Oro Water Company – Magalia
  • Del Oro Water Company – Paradise Pines
  • Del Oro Water Company – Lime Saddle
  • Del Oro Water Company – Buzztail
  • Del Oro Water Company – Stirling Bluffs
  • Gran Mutual Water Company
  • Humboldt Woodlands Mutual Water Company
  • Forest Ranch Mutual Water Company
  • Forest Ranch Mobile Home Park
  • Mountain Village Homeowners Association
  • Foothill Solar Community
  • Meadowbrook Oaks Mobile Home Park

Residents within any of the above listed service areas are advised to flush their taps for 5-10 minutes upon returning home. If residents experience water supply or water quality issues, they are advised to contact their service provider. (Per Water Control Board)

Boil Water Advisories Still in Effect: Customers that are on water systems still advised to boil water: use boiled tap water or bottled water for drinking, brushing teeth & cooking purposes as a safety precaution. Instructions: Boil all water for 1 min (rolling boil) & let water cool before drinking. Use boiled or bottled water for drinking.

Butte County Public Health     

  • (11/19)– There are boil water advisories in place for customers of the following water districts/systems:
  • Paradise Irrigation District – Working to restore service: 530-342-3101
  • Big Bend Mobile Home Park – Non-operational at this time. 
  • Blue Oak Terrace Mutual Water System  (was located in Paradise)
  • Forest Ranch Charter School
  • Forest Knolls water system
  • Hartley Mutual Water

More info on safe drinking water after a disaster-  https://www.cdc.gov/healthywater/emergency/dwa-comm-toolbox/before/tools/What-to-Do-During-a-Boil-Water-Advisory.docx

________________________________________________________________

Relief and Recovery resources are emerging daily and information is changing rapidly.

Call or text 2-1-1 for information on disaster resources to help evacuees and survivors of the Camp Fire.

  • Dial 2-1-1 or text your zip code to 898211 to be connected with live help 24/7.
  • Opt into the CAMPFIRE textline to receive update messages on the Camp Fire and information on disaster resources. Text CAMPFIRE to 898211.

Evacuation Orders & Warnings
EVACUATION ORDERS and WARNINGS: For current Evacuation Information, go to the following sites-

http://www.buttecounty.net
https://buttecountyrecovers.org
https://twitter.com/ButteSheriff

Residents need to be aware that the evacuation areas being lifted have very limited services. Prior to returning home, residents are encouraged to take steps to ensure they have food, water, and fuel for their vehicles. RESIDENTS ARE ADVISED NOT TO USE GENERATORS TO POWER BUILDINGS OR STRUCTURES DUE TO POTENTIAL BACKFEEDING OF ELECTRICAL LINES. SAFETY MESSAGE: Recovery and Utilities personnel are still active in the area. Please reduce speeds and drive with caution. Traffic delays should be expected.

MAPS OF EVACUATION AND REPOPULATION AREAS: 

Camp Fire Interactive Online Evacuation/Repopulation Map

Enter your address to check if you are in an evacuation or repopulation area.

Camp Fire Structure Status Map

Enter your address to check the damage status of your property.

Officials advise that field damage inspection is still ongoing and subject to change. The points shown in this map are being updated regularly. Data is subject to change as information is gathered and verified. The icons on the map indicate the current known status of the structure. If your structure is not identified by an icon, it has not yet been identified.

ROAD INFORMATION

COUNTY ROAD CLOSURES AND CONDITIONS 

For re-entry 12/15 There are specific routes assigned for re-entry to zones.

https://twitter.com/ButteSheriff/status/1073957187595034624 12/15

  • Zone 1, 2, 4, 5, & 9 will use Skyway.
  • Zone 6, 7, 12, 13 will use Clark Road.
  • Zone 10, & 11 will use Neal Road.

http://www.buttecounty.net/publicworks/Road-Conditions#hide1

PENTZ RD. – (12/6) The Pentz Rd. corridor will be open to public traffic starting at 10:00am 12/6.

The Butte Meadows route between Magalia and Chico will also be maintained (snow plowed).

The Skway is open to Paradise and Magalia. (12/15)

The B-Line bus has resumed route 41 travel on the Skyway between Magalia and Chico.

Plan for Upper Skyway in the Event of Snow – Butte County Public Works Department is on standby to provide snow removal on the Skyway above Inskip, in the event of snowfall. Typically, this section of Skyway is not maintained during the winter. However, due to extraordinary circumstances and the closure of Skyway below Magalia, Butte County Public Works will maintain this section of Skyway until the lower roadways are reopened. The snow will be plowed when appropriate, and roadways sanded as necessary to maintain the roadway surface for properly equipped vehicles. Residents that need to utilize this section of roadway should make efforts to properly prepare their vehicles for winter driving conditions. During winter driving conditions, tire chains or 4-wheel drive may be necessary, even if the roadway has been plowed and sanded.

STATE HIGHWAY ROAD CONDITIONS 

Hwy 70 is open to the public with traffic controls.

Always check and call 1 (800) 427-ROAD for highway conditions before traveling.

https://twitter.com/CaltransDist3

https://twitter.com/CHP_Chico

https://www.facebook.com/CHPChico

Evacuation Centers/Shelters
***Butte County and Red Cross are consolidating shelter services***(11/30)

All shelter resources have been allocated to the Silver Dollar Fairgrounds location in Chico. Butte County, Town of Paradise, the City of Chico, and City of Oroville are working in collaboration with State and Federal partners, to identify mid- and long-term temporary housing solutions for residents while they rebuild or secure permanent housing. In the interim, the Silver Dollar Fairgrounds shelter will operate to meet the immediate and critical temporary housing needs of evacuees.

— OPEN UPDATED 11/30- RED CROSS SHELTER AT Silver Dollar Fairgrounds, 2357 Fair Street, Chico, accepts small pets. RV PARKING FULL AS OF 12/9; evacuees can request to be placed on the wait list for openings.

 

Safe Space Emergency Shelter Updated (12/14) – Scheduled to open December 22. Overnight seasonal shelter for those without homes. Guests check in at 5:30pm at 13th & Broadway, Chico, and depart the following morning. Transportation is provided from check in point to the nightly shelter. Call 2-1-1 for more information.

Animal Shelters/Evacuations

PET AND OWNER REUNIFICATION

(12/17) Per Butte County Recovers- Animal rescue field groups from Butte County Animal Control (BCAC) and North Valley Animal Disaster Group (NVADG) have been providing feed and care to animals sheltering in place within the fire affected areas. Now that evacuation orders have been lifted, owners returning to the area are asked to assume feeding and care of their animals. A detailed feed and care schedule of animals sheltering in place will be provided to owners once they are able to return home. BCAC and NVADG will continue to provide feed until Saturday, December 22nd at designated feed drop-off locations in the fire affected area.

(12/13) Per Butte County Recovers – Butte County Animal Control (BCAC) has announced a transition plan and target date for closure of the temporary animal shelters that were established for the Camp Fire on November 8, 2018. The target date for closure of the animal shelters is Friday, January 4th. Animal owners are urged to contact the shelter hotline and speak with a reunification specialist to help identify a long-term solution to transition animals out of shelters. Options include fostering networks and private boarding facilities. Beginning on December 18th, animals without identified owners will be microchipped and transferred to smaller animal shelters where they can receive more individual attention and housed for at least an additional 30 days. These animals will remain listed on the NVADG lost animals website: www.campfirerescuedanimals.com.

Animal Shelter Hotline and Reunification Specialists: 530-895-0000. The hotline is open daily from 8 am to 4:30 pm.

For more information about sheltered animals, please visit: http://www.buttecountyrecovers.org/animals

Animal Fostering Resources

Facebook Group: https://www.facebook.com/groups/camp-fire-foster-animal-connection-182341369385686/ 

  • This facebook group has been created to help those in need of temporary foster homes for their animals due to the Camp Fire directly connect with people are able to open their homes to animals in need. This is a people-to-people site where animal owners and potential foster caretakers can find one another and explore foster opportunities. Please post your foster need and your foster availability, providing as much detail as possible, so that it might lead to a helpful person-to-person connection.

Picking-up Your Animal from the Shelter:

  • Animal owners need to bring a photo ID and the pink copy of the animal intake form. If you have misplaced the pink intake form, you may still pick-up your animal. Your photo ID will need to be verified with the animal intake form on file. You will need to provide transportation for your animal when leaving the shelter.

Butte County Animal Shelters:

  • Oroville: Small Animal Shelter | Old County Hospital-22279 Del Oro and Mono
  • CLOSED 12/5: Chico: Small Animal Shelter | Chico Municipal Airport-150 Airpark Blvd. (Animals were moved to the Old County Hospital in Oroville and available for pick up starting 12/7.)
  • Richvale: Small Animal Shelter | Humane Society of the United States-1210 Richvale Highway
  • Gridley: Large Animal Shelter | Butte County Fairgrounds-199 E. Hazel Street

Re-location of Lost Animals:

  • If your animal is lost, please visit www.campfirerescuedanimals.com and search the photo library of lost animals and resources.
  • Butte County- Camp Fire Rescued Animals web site (11/17 update) A photographic catalog of cats, dogs and other animals rescued from the Camp Fire has been created to help Camp Fire evacuees reunite with their pets. The animals shown in the photos are currently at the Butte County Animal Disaster Shelter at the Chico Municipal Airport. (Currently only dogs and cats are listed…other animals are in progress and coming very shortly!) If you do not see your pet on our site please keep checking back. The site will be updated every day as animals come in and as pets are reunited. If you see your pet listed in the catalog, come to the shelter at 150 Airpark Rd, Chico. You must provide photo ID of your pet, describe unique markings or identifiers, or let us know anything else that will help us ID the pet as yours. Open for pet identification and reunification from 10am to 6pm.  https://sites.google.com/view/campfirerescuedanimals/
  • Other pet sheltering resources – see websites listed on this resources page for agencies and partners who have been taking in rescued pets and animals.

PROGRAM CLOSED: Livestock Owners Access- (11/28) Previously, the Butte County Agriculture Department provided letters allowing commercial livestock owners to gain entry to property in restricted areas. That process is now complete, and entry letters are no longer being issued. Non-commercial livestock and animal owners may contact North Valley Animal Disaster Group at 530-895-0000 with questions regarding care of their livestock/animals. (Per Butte County) Questions for Butte County Agricultural Department: 530.538.7381  https://twitter.com/CountyofButte/status/1062839103350140928

Pet Food and Supply Pantries:

  • Butte County Humane Society (12/17)  Free Pet Food and Supply Pantry, Butte Humane Society, 1356 Longfellow Avenue, Chico. Evacuees or anyone hosting evacuees can pick up pet food and supplies such as leashes, carriers, feeding dishes, harnesses, bedding, and more. Open everyday 9am-5pm. Now accepting donations again- (12/1) Currently, most in need of pet beds (all sizes), crates (all sizes), calming jackets, cat scratchers, and bowls. Amazon Wishlist can be found here: http://a.co/accHXPg.
  • Animal Feed Donation Center (Oroville Distribution Site) (12/17) Offering free animal supplies. Open daily from 9am to 4pm, while supplies last. Direction: Enter parking lot from Table Mountain Blvd., please do not park in the Tabletop Restaurant lot. Please note: this location is not accepting further donations. Address: 109 Table Mountain Blvd. in Oroville
  • Wags and Whiskers (updated 11/20) Provides free pet supplies. Located at: 2156 Pillsbury #155, Chico, California 95926 (530) 895-8888  Hours: M-F 1-5pm & Sat/Sun 12-4pm
  • TrailBlazer Pet Supply (12/7) Free pet supplies for Camp Fire evacuees. Leashes, collars, harnesses, litter boxes, CBD treats, food, toys and more. Open daily from 10am – 7pm.  Address: 752 Mangrove Ave, Chico. Call beforehand to see what is available: 530-892-1848.
  • Golden Gate Veterinary Compounding Pharmacy (12/1)  – Offering 30 days worth of free pet medications to those affected by the fire, call 888-855-6337.

Animal Evacuations and Care:

North Valley Animal Disaster Group – Hotline is 530-895-0000 for animal evacuations and care.

Report/Find Lost Pets:

North Valley Animal Disaster Group – Hotline is 530-895-0000 to report lost pets due to the fire and for help with location of missing animals

Facebook Pages: 

Camp Fire Paradise CA Lost and Found Pets:
https://www.facebook.com/groups/328735554607757/

Missing/Found pets and livestock:
https://www.facebook.com/groups/1985071541787491/

Vehicles/RVs - Camping & Overnight Parking
Oroville River of Life Church (3210 Oro Dam Blvd East, Oroville) open for overnight parking and day center for evacuees to use restroom and get water.

Kelseyville RV Park- (OPEN AVAILABILITY 12/11) Offering two months of free space, including free electricity & water/dumping hook-ups for survivors of the Camp Fire. After two months, if individuals chose to stay, they will be responsible for rent ($375/month + utility costs). Information: 707-279-4955 (Hours: Friday-Tuesday, 9am-12pm, closed for lunch,1pm-4pm). Address: 4355 Montezuma Way, Kelseyville, CA 95451 ***Available until all spaces are full***

OROVILLE / FEATHER FALLS CASINO KOA (12/11)- Call for availability. Reserve: 800-562-5079, Info: 530-533-9020, 3 Alverda Dr., 1 Feather Falls Blvd, Oroville, CA 95966 Get Directions  RV Sites, Check-in: 1:00 pm, Check-out: 11:00 am. 

River One RV Park (12/11 FULL/ AT CAPACITY, call for future availability)  – RV park in the Thermalito, California, Address: 751 Oro Dam Blvd W, Oroville, CA 95965, Phone: (530) 533-8679.

River Reflections RV Resort & Campground (12/11 FULL/ AT CAPACITY, call for waitlist), 4360 Pacific Heights Road, Oroville, CA 95965, (530) 533-1995, Email for informationinformation@riverreflectionsrvpark.com, Email for reservationsreservations@riverreflectionsrvpark.com.

(12/17 FULL/AT CAPACITY) Riffles RV Campground Previously posted about dry camp space, since full. Has contracted space for waste-hauling services, and will not be available for camp space until January 3rd (potentially). 4488 Pacific Heights Rd, (530) 534-5550

(12/17 FULL/AT CAPACITY) – Almond Tree RV Park Completely booked at this time, waitlist stands at 113. Address: 3124 Esplanade, Chico. Phone: 530-899-1271

Woodson Bridge RV Park- Corning (12/11 FULL/ AT CAPACITY, call for future availability) – 530-839-2151, 5433 South Avenue Corning CA, Email Us: wbrvpark@aol.com  

Folsom Lake RV Center (12/11 FULL/ AT CAPACITY, call for future availability) – Offering discounted rates for those impacted by the fire, full at this time; call to see if space has opened up. Address: 11373 Folsom Blvd, Rancho Cordova, CA  – Phone: 916-635-4545

Susanville Village RV Park (12/11 OPEN AVAILABILITY) – Waiving deposit fees for evacuees, rent for spaces will be due. Full water/waste hookups available. Address: 702-715 Johnstonville Road, Susanville, CA 96130 (google says 702-805, which is incorrect). Phone: 530-250-3695, if unable to connect, please leave a message with your contact information.

MT. LASSEN / SHINGLETOWN KOA (12/11 OPEN, LIMITED AVAILABILITY) – Regular fees apply. Space available until 12/22. Full water/waste hookups available. Address: 7749 KOA Road, Shingletown, Reserve: 800-562-3403 Info: 530-474-3133

Motorhomes, RVs, Camping: HipCamp is connecting those with camping space with those in need of shelter space. More information is available on their website: https://www.hipcamp.com/discover/california/chico/?lat=39.7458&lng=-121.844

Parking Lots in Chico

(12/4) Cathy Sew & Vac/All the Best VideoThe parking lot behind Cathy Sew & Vac/All the Best Video (2418 Cohasset Rd, Chico, CA 95926)  is open for those evacuated needing to park their motorhomes/trailers somewhere for temporary parking. There are no hook-ups in the parking lot.  Cathy’s Sew & Vac Store

Lowes (2350 Forest Ave Chico)
Chico Mall, near Sears and Logan’s Roadhouse (1950 E 20th St, Chico)
Kmart (2155 Pillsbury Rd, Chico)
Wal-Mart (2044 Forest Ave, Chico)-– (Updated 11/25) WALMART HAS CLOSED THE PARKING LOT AREA TO PEOPLE CAMPING- The City of Chico, Red Cross, and community volunteers helped people transition to indoor shelters from the Walmart parking lot. The transition to new shelters was mostly complete Wednesday 11/21 before the rain.

(12/6) RV4 Camp Fire Family – A group of citizens that connects donations of motorhomes, RVs, and trailers with families in need of shelter. Families in need can complete an online form which details the particulars of their situation, and as motorhomes become available the group will link homes with appropriate families in need. Family Intake form: https://goo.gl/forms/km84x2L62dXUQ6yt2

Missing Persons
If you are concerned about someone missing due to the Camp Fire, be sure to first check the American Red Cross Safe and Well Website: safeandwell.communityos.org

The Butte County Sheriff has activated a Missing Persons call center, open daily 8am-8pm, to take reports of missing persons in the Camp Fire. Call even if you have already reported so detectives can open a case, provide status updates, and collect additional information. Call the Missing Persons Call Center at one of the following numbers:
530-538-6570
530-538-7544
530-538-7671

Butte County Sheriff has released a list of missing persons. The list is being updated daily. http://www.buttecounty.net/Portals/24/pdf/CampFireMissingPersons.pdf?ver=2018-11-14-082238-507

FAMILY REUNIFICATION

Family Reunification by the Red Cross: (12/11) People who are trying to reunite with and locate family members displaced by the fire can contact the Red Cross Family Reunification team at the Disaster Recovery Centers in Chico and Oroville.

REPORT FOUND PERSONS

Butte County Sheriff (11/14 update) If you are on the missing persons list published by the Butte County Sheriff, or if you have reported a family member missing and that person has been FOUND, please notify the sheriff by calling the detectives at 530-538-7671, 530-538-7544, 530-538-6570.

RECOVERY AND IDENTIFICATION OF FATALITIES- Butte County Sheriff – if remains are linked to a missing persons case, family members will be able to provide a DNA sample for a match to identify the remains of the deceased. A family assistance center has been set up for those whose loved ones perished in the fire. 

Temporary and Long Term Housing

****The County is working on establishing solutions for mid-range and longer term housing for people displaced by the fire. A Housing Task Force is working with the Town of Paradise, City of Chico, City of Oroville, and the State of CA on housing solutions****

For additional housing information and options, visit: https://buttecountyrecovers.org/housing-resources/

(12/12) California Association of Realtors- California Realtors is offering housing assistance grants to those who have lost their home in the fire. Applicants will need to provide some documentation, such as proof of ownership or loss or residency, and must have lost their primary residence in the fire. One-time grants, up to $2,000, will be distributed through C.A.R.’s Housing Affordability Fund and Disaster Relief Fund. Apply online at: https://www.car.org/en/difference/realtorscare    or through the short-link: https://bit.ly/2QLy3i2

Applications are also available in person at the Oroville Association of Realtors at 2120 Robinson St # A, Oroville and the Sierra North Valley Realtors Association in Chico at 1160 E 1st Ave, Chico..

North Valley Property Owners Association- Campfirehousing.org: Website where people displaced from homes by the Camp Fire can register for short or long term housing and where community members and landlords can register housing that is available.

(12/13) Apartment List in partnership with the nonprofit Housing Industry Foundation is providing apartments in San Francisco, the east Bay, and Los Angeles area for families displaced by the Camp Fire and Woolsey Fire (So-Cal) to provide a no cost housing bridge through February. Available apartments are offered for no rent cost through February 28, 2019. Applications will be reviewed and apartments will be allocated based on need, on a first-come, first-served basis. Apply online: https://relief.apartmentlist.com/

  • Please note, these apartments are ONLY for those residents impacted by the Camp Fire in Northern California and the Woolsey Fire in Southern California. Applicants will be selected through our partnership with Housing Industry Foundation, and must go through a standard review process with participating properties.
  • What they will need from you for the application: General information, Previous residence information, Employment history, Rental history, Personal references, Summary of how your family was impacted by the fire
  • CAMP FIRE VICTIMS, PLEASE NOTE: There are still units available in San Francisco and the East Bay, however due to the volume of applications received for Sacramento and limited supply of apartments there, at this time they are no longer accepting applications for Sacramento. There is a small chance additional units in Sacramento will be secured; the webpage will be updated immediately if that becomes the case.
  • If you or someone you know needs a home for the holidays, please apply.

Local Hotel Availability: (11/28) Look online for available hotel rooms at  Butte County Lodging

FEMA- Camp Fire Survivors: If your insurance coverage doesn’t provide temporary housing help, you may be eligible for immediate and/or long-term housing help from FEMA. Once you register, FEMA housing counselors will reach out to you to identify the best solution for you. 

  • FEMA, Assistance to Individuals and Households-Individuals and Households (IHP): Provides financial help or direct services to those who have necessary expenses and serious needs if they are unable to meet the needs through other means  Programwww.fema.gov/media-library/assets/documents/24945
  • FEMA Transitional Housing Assistance/ Evacuees Hotel List  (11/28): If you are eligible for Transitional Sheltering Assistance, FEMA will pay for the cost to stay in certain hotels or motels for a limited period of time. Costs covered are for the cost of the room and taxes, any other expenses are not included. Instructions will be provided by FEMA how to reserve a room: visit FEMA in the LAC/DRC in Chico or Oroville, or call 1-800-621-3362 or go to  http://www.femaevachotels.com/

Airbnb (updated 12/1)  is offering free, temporary lodging through its Open Homes program.
The Open Homes program can be accessed online at : www.airbnb.com/openhomes or by the hotline at:415-510-4001 for evacuees and relief workers affected by the fires looking to book free housing via its Open Homes program. Airbnb has extended its host community in response to Camp fire throughout much of Northern California and into adjacent parts of Nevada. Over 1,500 hosts have opened their homes at no cost to displaced survivors and relief workers thus far and will continue to support through December 14 at this time.

Veterans Resource Center (11/26) Veterans that have been displaced by the fire are encouraged to call 530-809-2831 to get information on housing and other forms of assistance. The resource center is also open and will distribute basic supplies such as food, hygiene, socks, and serves as a decompression center for those seeking a quiet space away from crowds. Address: 110 Amber Grove Drive, Suite 110, Chico.

Community Action Agency (12/5)- Evacuated families in need of assistance with hotel/motel costs can contact the Community Action Agency at 530-712-2600, option 1. These resources will be available while funding permits.

Passages (Update 11/14) Older adults who are seeking skilled nursing or residential care facilities can call Passages Adult Resource Center at 530-898-5923.

Butte County Teachers Association (CTA) :  (Updated 11/19)  The Chico CTA has a list of teachers with rooms available to house other teachers displaced by the Camp Fire.  Contact Leanne at the CTA at 530.343.9743. Can also go to their Facebook page.

Cascade Community Management, a mobile home and RV parks association has compiled a list of vacant spaces in their mobilehome and RV communities. See the list and contact information here: https://bit.ly/2raVsLj   (note State and County for ease of reference)

Re-Entry to Property
See the Butte County Sheriff’s Twitter feed at the end of this web page for the specific evacuation area lifts and instructions that are being announced for repopulation.

For return home information, residents can use the online interactive map and search by their address. The map shows the repopulation areas and the areas still under evacuation. Note: There is a delay before the map reflects the most recent evacuation information, check the date for the last update of the map.   

Link: Camp Fire Interactive Online Evacuation/Repopulation Map

Also check status of property and structures with this online map:Camp Fire Structure Status Map- Enter your address to see property damage assessment.

Advisory for re-entry: Residents need to be aware that the areas being lifted for re-population have very limited services. Prior to returning home, residents are encouraged to take steps to ensure they have food, water, and fuel for their vehicles. RESIDENTS ARE ADVISED NOT TO USE GENERATORS TO POWER BUILDINGS OR STRUCTURES DUE TO POTENTIAL BACKFEEDING OF ELECTRICAL LINES. SAFETY MESSAGE: Fire and Utilities personnel are still active in the area. Please reduce speeds and drive with caution. Traffic delays should be expected.

Butte County Public Health Advisory- Please see this information on health and safety information for returning to the fire area (only when affected areas are re-opened to residents) : https://tinyurl.com/campfirereturninghome

  • Hazardous Fire Debris
  • Protective Clothing Needed
  • Property Clean up Cautions
  • Tree Damage Hazards
  • Food Safety

Re-entry Health and Safety Information Packet for residents returning to properties- https://storage.googleapis.com/proudcity/buttecountycarecovers/uploads/2018/11/Re-EntryHealthSafetyInfo.pdf

Re-Entry Safety Kits -Environmental Health and CHP will provide re-entry health and safety kits at entrance checkpoints as evacuation orders are lifted. Please use these items to minimize exposure to toxic materials. Re-entry kits include: Full body Tyvek suit, Rubber gloves, N-95 mask, Hazard Advisory & Health and Safety Precautions. Once your visit is complete, discard items from the re-entry kit in the plastic bag provided and leave the bag on your property. The bag will be removed by hazardous waste and debris removal professionals.

Re-entry safety gear can also be purchased online from Amazon here: https://amzn.to/2PqExOt

Protective gear may also be available at local hardware stores.

 

Property Clean Up and Debris Removal

Private Clean Up Resources

  • Samaritan’s Purse (12/17) – Samaritan’s Purse is an international Christian relief organization that is providing free help with sifting for personal property and chainsaw work on trees. The organization will provide the necessary tools and equipment for this process. Requests are handled on a first come first serve basis. Contact the Disaster Relief Unit at 530-815-8405 or from their local headquarters located at Calvary Chapel at 1888 Springfield Drive in Chico.
  • Team Rubicon (12/17) – A national organization of military veterans who bring experienced disaster response teams that help with disaster clean up, chainsaw work, property issues, and rebuilding. Accepting requests for hazardous tree removal, email requests for service to 9rinfo@teamrubiconusa.org
  • Southern Baptist Disaster Relief – (11/28) A faith-based organization offering assistance with sifting (hazmat trained) and property recovery. Call to be added to their assistance queue at: 916-693-3428. Representatives are also available at the LAC for spiritual counseling. 
  • Collier’s Hardware (12/7)-Evacuees of the fire may pick up free sifters from Collier’s Hardware in Chico at 105 Broadway Street while supplies last. ID is encouraged. Hours: Monday-Friday 8am-5:30pm. 530-342-0195
  • Maintenance Plus (12/7)-Evacuees of the fire may pick up free sifters from Maintenance Plus in Chico at 1274 Eaton Road, while supplies last. ID is encouraged. Hours: Monday-Friday 9am-5pm. 530-893-1051
  • Home Depot (12/7) – Evacuees may pick up free sifters from either of the Home Depot locations (in Chico & Oroville) Address: 2150 3rd St, Oroville   or 2580 Notre Dame Blvd, Chico.   Open daily 6am-9pm. (Chico Phone: 530-342-0477, Oroville Phone: 530-538-0521)- CHICO LOCATION OUT OF STOCK 12/7 – RESTOCKING SOON
  • (12/17) Chico Church of Christ – The church is serving as a distribution center of supplies, including shelf stable food and water, personal care kits, infant care kits, and disaster clean up kits (details below). Valid ID required with an address in the affected areas is required to receive free supplies. The center is located in Chico at 995 East Lassen Ave, and is open Tuesday – Saturday from 10am-2pm and 4:30pm-7:30pm.     Church Phone Line (to check what is available before): 530-433-4980Disaster Clean Up Kit includes: cleaning bucket, wooden brush, plastic brush, cleanser, spray cleanser, sponges, rubber gloves, bar soap, powdered bleach cleaner, rags, flashlight/batteries, extra spray nozzle, and a shovel, broom, and wheelbarrow.

Utilities

Comcast – Customer Service/Account Information Line: 855-275-2281; free wifi hotspots are established (12/6)

PG&E – Customer Service Line: 1-800-743-5000- Billing has been cancelled for now; red tagged properties will have a $0 bill according to PG&E. Billing support and financial relief will be made available- call the customer service line for more information. More information is coming on the restoration of services. 

Trash/Recycling

  • Northern Recycling & Waste Services (updated 11/23) : Please note that company services are limited as the business was located in Paradise. Those with waste service questions and concerns served by the company are encouraged to email their questions to: customerservice@northernrecycling.biz or call 530-876-3340 and leave a message (the phones are currently backlogged at this time).   http://northernrecycling.biz/Emergency%20Response.htm
  • Waste Management of Butte County (updated 11/23): Customer Service Line: (866) 825-7190 or cssacramento@wm.com
  • The Neal Road Recycling & Waste Facility (11/28)  is not accepting fire debris. Hours: Mon-Sun 7-4. NO HAZARDOUS WASTES ARE ACCEPTED. For more info on landfill operations, visit recyclebutte.net

Phone

  • AT&T- wireless service has been restored to the entire impacted area; technicians are working to restore other service.
  • California LifeLine Cell Phone Program (12/3): Consumers of the California LifeLine Cell Phone program who were affected by the fires and are in need of a new device will need to contact their service providers for a new cell phone. If unsure of their service provider, visit the LifeLine website and search the providers in your individual zip code: www.californialifeline.com/en/provider_search

Water Service

 

  • Paradise Irrigation District -PID (updated 12/18): Please note: The district has restored service to Clark, Skyway, and Pentz for town facilities. A boil water advisory is still in place. Residents should drink bottled water. Service requests and questions: go to pidwater.com and use the email contact form which is the quickest way to make contact. Individuals with questions or concerns can also call the district line at 530-342-3101 at their temporary office in Chico. Please be aware that the line is closed Friday-Sunday.  ^Please note, PID is not affiliated with the Town of Paradise.
  • Del Oro Water Company – Magalia District (11/26): For information and help with water service related issues in Magalia, please call 530-717-2504 (option 3) or the main line at 877-335-6764 (please expect an average of a 10-15 minute wait time. The toll-free, 24 hour,  customer support line is 1-877-335-6764. For concerns related specifically to billing, call 1-530-717-2500. Del Oro is responsible for the following water districts:Arbuckle, Benbow, Black Butte, Buzztail, California Pines, Country Estates, Ferndale, Johnson Park, Larkspur Meadows, Lime Saddle, Magalia, Metropolitan, Mt. Lassen, Paradise Pines, river Island, Stirling Bluffs, Strawberry, Traver, Tulare.

 

  • Wells & Septic Systems (11/27)- For all questions regarding wells and septic systems please contact Senior Environmental Health Inspector Darren Jones, 530-552-3862 or Environmental Health Technician Yvette Castanon 530-552-3855

ANIMAL OWNER REUNIFICATION

Picking-up Your Animal from the Shelter: 

Animal owners need to bring a photo ID and the pink copy of the animal intake form. If you have misplaced the pink intake form, you may still pick-up your animal. Your photo ID will need to be verified with the animal intake form on file. You will need to provide transportation for your animal when leaving the shelter.

-Butte County Animal Shelters:

  • Oroville: Small Animal Shelter | Old County Hospital, 22279 Del Oro and Mono in Oroville
  • CLOSED (12/5) Chico: Small Animal Shelter | Chico Municipal Airport, 150 Airpark Blvd., in Chico (animals transferred to Old County Hospital in Oroville, can be picked up starting 12/7 at 3pm)
  • Richvale: Small Animal Shelter | Humane Society of the United States, 1210 Richvale HighwaY
  • Gridley: Large Animal Shelter | Butte County Fairgrounds, 199 E. Hazel Street in Gridley, CA.

Find Lost Animals:

If your animal is lost, please visit www.campfirerescuedanimals.com and search the photo library of lost animals and resources.

School Re-Enrollment
***Schools in Butte County reopened December 3***

Butte County Office of Education (updated 11/17) Starting 11/19, families and students displaced by the fire can connect with a school enrollment case manager. Call 2-1-1 to connect with the case manager for your area or text SCHOOL TIES to 85511.

Families with displaced students in need of transportation assistance can contact School Ties at BCOE for possible transportation arrangement. Website: www.bcoe.org/homeless-and-foster-youth

Paradise Unified School District- Temporary District Office: 3760 Morrow Lane #A, Chico, CA | 530-342-3190. Paradise Unified new temporary phone number is 530.342.3190 to help answer your most pressing questions, and to confirm your enrollment for your child (ren) for the December 3rd return to school. For immediate needs, please email ridgestrong@pusdk12.org or continue to check the Facebook and website for updates.Information for parents and families : http://www.pusdk12.org/

Transportation Assistance
If you need help evacuating, call 911.

B-LINE BUS SERVICE SPECIAL ROUTE 41  RESUMES MONDAY 12/3 TO MAGALIA. SEE MODIFIED SCHEDULE BELOW (11/30)

B-Line Paratransit and regular fixed route transit services are available. B-Line bus fare returns to regular pricing on 12/1. Call  2-1-1 for live help planning your trip on the B-Line bus. Call 530-809-4616 for information on fixed routes, and 530-342-0221 for Paratransit services.

B-Line Bus shuttles Update (12/10) – The B-Line Shelter Shuttle system will be operational for the Silver Dollar Fairgrounds to the LAC/DRC in Chico.

Project Hope Butte County will assist anyone going through chemo with transportation for acquiring medications, call 530-433-4131

Face Mask Distribution

Air Quality Forecast: Find your area and check air quality : https://airnow.gov/

Free N95 masks are available as supplies last at the locations/distribution centers noted below.

Prescriptions/Medications

Adventist Health Hotline: Hotline (530)872-2000 – Clients that have a prescription or medication container can take that to a local pharmacy for emergency refills, this works for most but not all medications, call hotline for assistance. If clients don’t have their prescription, call the hotline and receive assistance with getting prescription filled. (updated 11/16)

(12/17) Emergency Prescription Assistance Program – For those who were impacted by the fire who do not have insurance. Offering assistance through December 31, 2018. To get help with prescription medicine, vaccinations, and other medical supplies by calling 1-855-793-7470 or for more information, visit https://bit.ly/2x9Dnjd

https://www.phe.gov/Preparedness/planning/epap/Pages/default.aspx

Emergency Prescriptions- California State Board of Pharmacy (updated 11/14) Individuals in need of emergency prescriptions can seek them from individual pharmacies. Under the state of emergency declared by the Governor of CA  in Butte County, the California State Board of Pharmacy reminds pharmacists of state laws that can help in caring for patients displaced by emergency relocations. For additional information, contact the Board of Pharmacy at (916) 574-7900 or visit the board’s website at www.pharmacy.ca.gov.

Paradise Medical Group (12/3) Paradise Medical Group physicians are prepared to meet patients needs with prescription refills and in-person care at their new Chico location at 277 Cohasset Road, Chico. 

Passages Adult Resource Center (updated 11/14 – 3:15 pm) Older adults that are trying to navigate refilling/replacing their prescriptions that have evacuated the Paradise area can contact Passages at 530-898-5923 for help and information.

Project Hope Butte County (Updated 11/19) Will assist breast cancer patients going through chemo with transportation, financial assistance  with medical bills, medication, and travel expenses call 530-433-4131.

Red Cross Medical Consultation & Prescription Needs- (12/11) Fire survivors should visit the Red Cross table at the DRC locations in Chico and Oroville for medical/health consultation and prescription services. Ask for the Disaster Health Services team.

VA – Veterans Services for veterans will remain open in Chico with full services, the VA Pharmacy line is also open for Veterans impacted by the fire that need assistance with medications at : 866-600-8279

Chico Veterans Resource Center (11/30)- Veterans that have been displaced by the fire are encouraged to call 530-809-2831 to get information on housing and other forms of assistance. The resource center is also open and will distribute basic supplies such as food, hygiene, socks, and serves as a decompression center for those seeking a quiet space away from crowds. Address: 110 Amber Grove Drive, Suite 110, Chico. Open Monday-Friday 8am-5pm.

Medical Care

Adventist Health Feather River

Patients of Feather River that need to refill prescriptions, change appointments, or access medical records from the hospital can call 530-342-5776, which will connect them to the Primary Care in Chico at 111 Raley Blvd, Suite 140. Patients of AHFR in need of pediatric or mental health information can call 530-872-2000. Patients with any home health, hospice, or home oxygen needs or questions can call 530-872-2000

Shalom Free Clinic is open for non-emergency medical care on Sundays from 1:00 pm to 4:00 pm at 1010 Mangrove, Chico.

Red Cross Medical Consultation & Prescription Needs- (12/11) Fire survivors should visit the Red Cross table at the DRC locations in Chico and Oroville for medical/health consultation and prescription services. Ask for the Disaster Health Services team.

Ampla clinics remain open and their medical provider from Magalia, Danny Hughard, is available to see his patients at Ampla’s Oroville clinic. Ampla Xpress Care in Chico, Yuba City and Lindhurst at Olivehurst takes care of your immediate medical needs. For location details go to AmplaHealth.org

Oroville Hospital is offering health services to anyone who needs to be treated for burns, smoke inhalation or if they are in need of medication. Evacuees can visit the following locations:

VSP – Mobile Service Clinic “Eyes of Hope” (11/27) Is offering free eye exams and vouchers for glasses replacement to those impacted by the fire. Located in the Lowe’s parking lot at 2359 Forest Avenue, Chico. Open Monday-Saturday 9am-4pm. Those eligible for service must have lost or damaged their glasses in the fire, and are not covered by a vision insurance. Those with VSP insurance can contact their doctor for a renewal of replacement benefits.

  • Any VSP member who has lost or broken their eyewear due to the fires can call Member Services Support Line at 800-877-7195 to have their VSP benefits reinstated regardless of eligibility.
  • Individuals without VSP coverage can contact their local American Red Cross chapter and request a VSP eye care voucher. Those in need of the voucher can visit the Red Cross shelter at the Silver Dollar Fairgrounds and visit the Health Service Center at the shelter site. Address: 2357 Fair St, Chico

Peach Tree Vision is offering free replacement glasses and prescriptions for those impacted by the recent fire in the Butte County foothills. Peach Tree Vision will be open every day, including Veteran’s Day. Peach Tree Chico Vision, 120 Independence Circle, Chico, CA (530) 634-7647

Dental Resources

Ampla Dental

  • Oroville: 2800 Lincoln Blvd/ Hours: Mon-Friday 7:15 am-4:15pm/ Phone: 530-533-6484
  • Chico: 236 W. East Ave/Hours: Mon-Friday 7:15 am-4:15pm/ Phone: 530-342-6065

Access Dental

  • Chico: 1010 Mangrove Ave/Hours: Mon-Friday: 9am-6pm/Phone: 530-342-7500

Western Dental

  • Chico: 2471 Cohasset Road/Hours: Mon-Friday: 9am-7pm Sat: 8am-4pm/ Phone: 877-245-3836

Northern California Dental Society – Provides referrals to dentists, orthodontists and periodontists in the North State. For referrals to dentists accepting Denti-Cal insurance, please call 1-800-322-6384.

Passages Adult Resource Center (11/20)   Provides emergency durable medical equipment and or replacement for walkers, toilets, and mobility assistance equipment to adults 60 years of age and older affected by the fire. Call: 530-898-5923  or 800-822-0109.

Disability Action Center-  Updated (12/11) Provides medical equipment and assistive technology to those who cannot afford it. Lends accessibility equipment such as ramps and rails to individuals needing to improve access to their homes. Phone:530-893-8527 (Phone Service Available 8:30am-4:30pm M-F) Address: 1161 East Avenue, Chico

LIVE HEALTH ONLINE: If you are impacted by California’s wildfires, Anthem Blue Cross has partnered with LiveHealth Online to help you see a doctor 24/7for non-emergency conditions through live video from a smartphone, tablet or computer at no cost through November 18, 2018.  Doctors can send prescriptions directly to your pharmacy if needed. Sign up at livehealthonline.com or download the free LiveHealth Online mobile app and select Help for Wildfires Medical to see a doctor.”

Gridley- Orchard Hospital is open and providing services to the community and surrounding areas. If you need to be seen in a clinic, The Medical Specialty Center in Gridley is located at 284 Spruce St., and is opened for walk in care till 7pm.  Patients that are not acutely ill, please do not come to the emergency room, please go to the Medical Specialty Center in Gridley at 284 Spruce Street, 95948

Enloe Hospital Health Insurance Info: Due to the fires in Northern California and the impact on the communities in Butte County, Anthem Blue Cross and Enloe Medical Center have agreed to reinstate their prior contract through December 31st.

Mental Health Services & Wellness

The Disaster Distress Helpline is a 24/7, 365-day-a–year, national hotline dedicated to providing immediate crisis counseling for people who are experiencing emotional distress related to any natural or human-caused disaster. Call 1-800-985-5990 or Text TalkWithUs to 66746.  https://www.samhsa.gov/find-help/disaster-distress-helpline

For Deaf/Hard of Hearing: Text TalkWithUs to 66746 or use your preferred relay service to call the Disaster Distress Helpline at 1-800-985-5990, TTY 1-800-846-8517

(12/15) Chico Pastors Together- Mental health and spiritual care up in Paradise and on the ridge for those who have returned to their properties and the impacted areas. Two church locations are set up as drop in sites for residents of the Paradise ridge communities to access crisis counseling, spiritual care, comfort, and to receive basic supplies such as water, some food, protective gear, etc. Both locations are open for people to drop in 7 days, 8am-5pm.

  • Paradise Evangelical Free Church on Pentz Rd., 5095 Pentz Rd., Paradise
  • Paradise Nazarene Church, 311 Circlewood Dr, Paradise

Northern Valley Catholic Social Service: Workshop, Self-Care (open to all ages)- WHEN: Thursday, January 3,  from 6pm-8pm, St. John the Baptist Church, 416 Chestnut Street, Chico. Register (for free) by calling: 530-343-8741.

Northern Valley Catholic Social Service: Workshop, Expressive Art Around the Fire (open to all ages)- WHEN: Thursday, January 10,  from 6pm-8pm, St. John the Baptist Church, 416 Chestnut Street, Chico. Register (for free) by calling: 530-343-8741

The North State Doula Program : Pregnant or postpartum women displaced by the Camp Fire and needing emotional support or resources please contact Elisa at (530) 710-4568

Butte County Behavioral Health Access/Crisis Line is available 24/7  for those in crisis that need to speak with a counselor over the phone, 530-891-2810 or 800-334-6622.  Walk-In Crisis Services are available 8am-11pm 7 days a week for in person crisis evaluations. Crisis services are located at 560 Cohasset Road in Chico.

Butte County Behavioral Health Clients looking to connect with their Behavioral Health provider should call the Access Line 530-891-2810. If you have any questions about accessing mental health services with the County please feel free to call the Access Line 530-891-2810 or click on this link: https://www.buttecounty.net/behavioralhealth/

Northern Valley Talk Line is available from 4pm-9:30pm daily for those that are not in crisis but would like to process events and mental health issues with a peer support specialist.  855-582-5554

Red Cross Disaster Mental Health Services- People impacted by the fire can connect with Red Cross mental health servcies and also with spiritual care services by visiting the Red Cross team at the DRC locations in Chico and Oroville. Mental health and spiritual care are also available to evacuees staying at the Red Cross shelter at the Silver Dollar Fairgrounds in Chico.

California Hope Helpline, 530-966-7382.  Provides support for the physical, emotional, cognitive and behavioral event reactions to fires and disasters. Connects people impacted by fire disaster with mental health professionals.

Butte County Behavioral Health has both County and Contracted staff providing services at Red Cross and County Evacuation Centers for their clients at those centers.

Adventist Health Feather River- Patients  in need of pediatric or mental health information can call 530-872-2000.

Help Kids Cope (12/1) – A free mobile app for parents- Helps parents talk to their children about disasters, including examples of typical reactions of children to disaster experiences, shared experiences from other parents that have experienced disaster, and ideas on what to say in certain situations in a child-friendly way. This app was developed by the National Child Stress Network and can be downloaded through the App store on mobile phones or online at: https://www.nctsn.org/resources/help-kids-cope

Family Support Center (12/6) – Now open. Staff are working to directly contact families whose loved ones passed in the Camp Fire to provide support services, including: Bereavement/emotional support, Children’s disaster services, Financial assistance, Legal resources, Travel assistance. If you have lost a loved, and are in need of any support services, you are asked to contact the Family Support Center to make an appointment. Please call 530.815.8787.

FEMA Assistance

CHICO- Local Assistance Center (LAC) and FEMA Disaster Recovery Center (DRC)- The LAC/DRC is open at the former Sears at the Chico Mall for residents impacted by the Camp Fire to connect with resources needed to recover and rebuild. FEMA, Local, State, and Federal Agencies will be present to answer questions and provide assistance.  Address: 1982 E 20th St, Chico. Open M-Sat 9am-6pm; closed on Sundays.

OROVILLE- FEMA HAS OPENED AN OROVILLE DISASTER RECOVERY CENTER (DRC)-  2140 Feather River Blvd, Oroville. Open M-Sat 9am-6pm; closed on Sundays. Fire survivors can register for FEMA assistance and also receive help from other government and local community organizations.

Evacuees whose primary residence (property owners or renters) was located in the declared disaster zone communities should register now for FEMA financial assistance. Register by phone: 1-800-621-3362   or TTY: 1-800-462-7585 or online at: www.disasterassistance.gov

Note: First Decisions on FEMA Disaster Assistance are Not Final- (11/28) Those informed that they do not qualify or are ineligible for assistance (FEMA or SBA) may still qualify if they can provide additional or clarifying information. Please come to the LAC/DRC in Chico or the DRC in Oroville to talk with a FEMA rep, or call 1-800-462-7585.

Financial Assistance

(12/12) California Association of Realtors- California Realtors is offering housing assistance grants to those who have lost their home in the fire. Applicants will need to provide some documentation, such as proof of ownership or loss or residency, and must have lost their primary residence in the fire. One-time grants, up to $2,000, will be distributed through C.A.R.’s Housing Affordability Fund and Disaster Relief Fund. Apply online at: https://www.car.org/en/difference/realtorscare    or through the short-link: https://bit.ly/2QLy3i2 Applications are also available in person at the Oroville Association of Realtors at 2120 Robinson St # A, Oroville and the Sierra North Valley Realtors Association in Chico at 1160 E 1st Ave, Chico.

The Paradise Rotary Foundation – Giving $100.00 gift cards to family units that were affected by the Camp Fire. The gift cards were donated to the Foundation by Rotarians and others for distribution to victims of the Camp Fire. The criteria to receive the gift cards are: 1. Lived in the 95969, 95967, or 96954 zip codes and did not have renters or homeowners insurance to cover expenses, 2. Or worked in one of those zip codes and your job was affected by the fire.

Youth For Change– Gift cards are available at the new Youth For Change office at 2580 Sierra Sunrise Terrace, Suite 100, Chico, CA. Just fill out a quick questionnaire to determine your eligibility. One per family unit.

Chico Rock of Life Church ( building in progress) – (Updated 12/18) Offering sifting/cleaning supplies, toiletries, masks, gloves, bibles, shelf-stable food, water, and a gift card to those impacted in Paradise and Magalia. Please bring ID/Paperwork illustrating impact. Check in at the registration table at the back of the building. Please note, this church is still being built, all supply distribution is taking place at the back of the building in a white tent, while supplies last. ADDRESS: 2555 Dominic Drive, Chico CA  HOURS: Monday-Saturday 10am-4pm.

U.S. Small Business Administration (11/26) Providing disaster loans in three forms (not just for businesses but also for homeowners and renters):

  • Business Physical Disaster Loan: For businesses to repair or replace disaster-damaged property. Businesses of any size, including non-profit organizations, are eligible.
  • Economic Injury Disaster Loans (EIDL): Working capital loans to help small businesses, agricultural cooperatives, and nonprofits. These loans are designed to assist through the disaster period.
  • Home Disaster Loan: Loans to homeowners or renters to repair or replace disaster-damaged real estate and personal property, including automobiles and vehicles.
  • Please note that the payment deferment period has been extended to 12 months, so the first payment for a loan will not be due for 12 months.
  • To apply for Small Business Administration assistance, go online to disasterloan.sba.gov/ela or visit the LAC in the Chico Mall. For further questions, please call 800-659-2955.

Dollar Energy Grant Department -REACH utilities assistance program- granthelp@dollarenergy.org or call 1-800-375-1388. The REACH program can now provide financial support for those customers whose homes were destroyed in the 2017 and 2018 Wildfires. Customers who are “red tagged” (someone who lost their home in the wild fire) can receive up to $600 from the REACH program to pay for their current utility bill or to set-up a new service.

  • Customer who are requesting REACH funds in order to pay current energy bill or to be used to start a new service.
  • Previous REACH assistance within the last 18 months will not affect eligibility within this special assistance period through November 2019
  • All documentation required would be a utility bill in the name of the individual whose home was destroyed, letter from PG&E sent to “Red Tag” customers, to complete the REACH application. No other documentation requirements for families will be required. However, if customers do not have copies of bills or need further assistance, they can call the 800-743-5000 line and speak with a dedicated PG&E Customer Service Representative.

The following Counties are eligible for this assistance:

  • Impacted counties by the November 2018 Camp Fires is: Butte
  • Impacted counties by the October 2017 Northern California Wildfires are: Butte, Lake, Mendocino, Napa, Nevada, Plumas, Santa Cruz, Solano, Sonoma, and Yuba.
  • Impacted county by the June 2018 Pawnee Wildfire is: Lake
  • Impacted counties by the July 2018 Carr and Mendocino Complex Fires are: Shasta, Trinity, Colusa, Lake, and Mendocino

Chico State students who have been displaced or have been impacted by the Camp Fire are encouraged to  fill out the Application for Assistance. Impacted students are also encouraged to apply for the Wildcats Rise Fire Recovery Fund Grants and check out additional grant and loan resources available on that page through financial aid. (updated 11/24)

Tzu Chi Foundation – DEADLINE FOR ASSISTANCE 12/15-  Providing financial assistance to those impacted by the Camp Fire. Applications available for pre-registration online at www.tzuchi.us or at the Local Assistance Center at the old Sears building in the Chico Mall. One application per family. For more information, Text: 530-636-0820.                                                ***FINANCIAL AID WILL END AT 6PM ON 12/15*** From the Tzu Chi Foundation Website: “Attention families impacted by the CampFire: please note that pre-registration for emergency Financial Aid at www.tzuchi.us will close at 6:00 PM PDT on Saturday, December 15. If you are still in need of aid or know someone who does, please be sure to share this post and sign up before the deadline.”

California Fire Foundation (12/3) – No longer offering gift cards in the LAC/DRC.

United Way of Northern California (Updated 12/3) – Evacuees from the Camp Fire affected area can now apply for financial assistance with United Way of Northern California. Funding will provide emergency cash and other forms of emergency assistance to fire victims. The application instructions are online here: https://www.norcalunitedway.org/camp-fire. You can email, fax, or mail their application. Once your application is processed and approved, checks will be distributed depending on when you applied. 

FEMA: Evacuees whose primary residence (property owners or renters) was located in the declared disaster zone communities should register now for FEMA financial assistance. Register by phone: 1-800-621-3362   or TTY: 1-800-462-7585 or online at: www.disasterassistance.gov.  A FEMA Disaster Recovery Center is co-located with the Local Assistance Center in Chico to offer multi-agency types of assistance. A second FEMA Disaster Recovery Center is located in Oroville, 2140 Feather River Blvd. 

Decisions on FEMA Disaster Assistance are Not Final- (11/28) Those informed that they do not qualify for assistance (FEMA or SBA) may still qualify if they provide additional or clarifying  information. Visit a FEMA rep at the LAC/DRC in Chico or the DRC in Oroville to learn next steps, or call 1-800-621-3362.

Disaster Unemployment Assistance- Alliance for Workforce Development, Inc.- If your employment has been affected due to the Camp Fire, please file your Disaster Unemployment Assistance claim immediately with EDD. The waiting period will be waived.  https://bit.ly/2RQEk8K Or https://www.edd.ca.gov/…/Disaster_Unemployment_Assistance.h…

Work for Warriors (11/26) – Offering job placement assistance to individuals impacted by the Camp Fire. The organization typically is only open to Veterans, but currently services are open to all impacted that are seeking employment. To access services, call 916-854-4426 or email apply@workforwarriors.org

WIC (Women Infants Children) Update 11-14  The Chico, Oroville, and Orland WIC offices can help those seeking reissuing of checks. 530.891.2767, Chico at 2491 Carmichael Dr Suite 400, Oroville at 82 Table Mountain Blvd. 95965. Orland at 127 East Walker Street. No ID required.  Evacuees can call or go to the office.

CalFresh (Updated 11/28) Replacement benefits for those that lost food in the fire can visit the following locations for replacement. Chico: 2445 Carmichael Drive or  Oroville: 78 Table Mountain Blvd. or online at www.getcalfresh.org. Additionally, retail stores licensed by the Food and Nutrition Service may accept SNAP benefits in exchange for HOT foods and foods intended to be consumed on retailer premises. This rule is in effect until December 17th, 2018 for the County of Butte.

Disaster CalFresh (Updated 12/3)- Disaster CalFresh is a way to meet the temporary nutritional needs of disaster victims within a 30-day period, following a natural disaster such as a flood, fire, earthquake or any other natural disaster. D-CalFresh provides a month’s worth of benefits on an Electronic Benefit Transfer (EBT) card which can be used to purchase food at authorized retail stores.

  • If you do not receive CalFresh, you can apply for one month of special Disaster CalFresh Food benefits, during a one-week application period from December 12th-20th. People receiving CalFresh may also receive a supplement to their benefit amount during this time, up to the maximum allowable amount per households. 
  • Disaster CalFresh Update –
    • Disaster CalFresh only runs from Dec. 12th through Dec. 20th.    
    • The county cannot take Disaster CalFresh application before or after those dates.
    • All applicants must come to one of the County Employment Centers in Chico or Oroville to apply, (Chico: 2445 Carmichael Drive) (Oroville: 78 Table Mountain Blvd) 
    • All applicants must have a face to face interview.  
    • Applications cannot be submitted electronically.   
    • Disaster CalFresh only provides benefits for one month.  Anyone needing ongoing CF benefits must complete a separate application and intake.

The Center For Healthy Communities can answer questions about this process and can be reached in person or over the phone at 530-345-9749 (25 Main Street, Chico M-F 8am-5pm). For the latest updates and information, please refer to Butte County Employment & Social Services or visit buttecounty.net/DESS     

Chico State students who have been displaced or have been impacted by the Camp Fire are encouraged to  fill out the Application for Assistance. Impacted students are also encouraged to apply for the Wildcats Rise Fire Recovery Fund Grants and check out additional grant and loan resources available on that page through financial aid.

Insurance Claims Advocacy

  • United Policyholders (updated 11/28) A nonprofit group providing help navigating homeowners insurance and claims, advocates for rights of insured property and homeowners, answers individuals questions and hosts seminars based on community questions and concerns. All services available online at: www.uphelp.org     or by visiting a United Policyholders representative at the LAC in the Chico Mall. The following program has been developed by United Policyholders for those impacted by the Camp Fire: Roadmap to Recovery program  (Shortlink: https://bit.ly/2FWZ3XJ )
Document Replacement

Office of Clerk Recorder For assistance with copies of official records that have been lost in the fire, please contact the Butte County Recorder in Oroville.  https://clerk-recorder.buttecounty.net/recorder/disaster_information.html

Driver’s License and Vehicle Documents: 

Department of Motor Vehicles DMV (11/27) –The DMV has representatives at the LAC/DRC in Chico who can assist with the following: duplicate driver license or identification card, duplicate vehicle registration and title, processing vehicle disposal paperwork, obtaining a driver record printout, and initiating a change of address request. Please note, duplicate does not mean a replacement of expired license, but rather a new copy of current license/registration if lost in the fire. The DMV is not able to provide additional services at the LAC, but can answer general questions about services available at the main DMV office in Chico. (The LAC is located at the Chico Mall in the old Sears building at 1950 E 20th St, Chico) The Chico DMV office is open for regular DMV services: 107 Parmac Rd, #1, ChicoMonday-Friday 8am-5pm (Weds 9am-5pm) 1-800-777-0133

Deed Document Replacement (Update 11/16)- Bidwell Title & Escrow is offering to provide those affected by the fire a free copy of the deed to their home along with a Property Info Detail Sheet. Grant Deed/Proof of Ownership may be needed for insurance, FEMA and access purposes. Provide your name, property address, email and how you would like to receive the documents. Email: cs@bidwelltitle.com Phone: (530) 894-2612 Ext. 130

Property Owners Document Replacement- Butte County Development Services (updated 11/16) Those in need of building records that were lost in the fire can contact the county or the assessor or the town of Paradise. Visit the Butte County Development Services booth at the LAC (the DRC) at the Chico Mall in the old Sears building. Building records for buildings lost on county property will be made available. Website here: https://www.buttecounty.net/dds/  LAC Address: Address: 1982 E 20th St, Chico (Old Sears Building).  Daily Hours:9am-7pm

Document Replacement: Military Personnel File (DD214)– US Department of Veterans Affairs- If you need a copy of your DD214 discharge papers create an ebenefits account here

Butte County Library- Free prints and copies are available to patrons affected by the Camp Fire. Please see staff for assistance. In addition, all holds are re-routed to the Chico branch. Please call if you’d prefer to pick up at another branch or if you would like to cancel or suspend your holds.

  • Chico Branch-   1108 Sherman Ave. (Tues-Thu, 10am-6pm; Fri-Sat 10am-5pm; Sun 1-5pm)
  • Durham Branch-   2545 Durham-Dayton Highway (Tues/Wed, 12noon-6pm; Thu-Fri 10am-5pm)
  • Gridley Branch-   299 Spruce Street (Tues/Wed, 12noon-6pm; Thu-Sat 10am-4pm)
  • Oroville Branch-   1820 Mitchell Ave. (Tues-Sat 10am-5pm; Sun 1-5pm)
  • Biggs Branch-   464 B Street (Tues 12noon-6pm; Sat 10am-4pm)
Legal Assistance
Legal Information Clinics (Updated 12/5)
Cal Northern School of Law in partnership with the Butte County Bar Association is reaching out to those affected by the devastating Camp Fire with a free legal information clinic to help with the myriad of issues they may be facing, including probate, real estate, insurance coverage, criminal defense and the like. Starting 12/4, the clinics will be offered twice a week at the Disaster Recovery Center in the old Sears building (1982 E 20th St, Chico, CA 95928). Clinic Times: Tuesdays from 4-7pm and Saturdays from 10am – 2pm.

The State Bar of California (in partnership with Legal Services of Northern California) (Updated 12/10) A legal hotline is now available for survivors of the wildfires in California in Butte County. Disaster survivors facing legal issues in Butte County who are unable to afford a lawyer may call the hotline at 800-345-9491. Available Monday-Friday 8:30am-5:30pm. Messages may be left after hours, please include name and contact phone number if leaving a message.

Legal Services of Northern California (11/29)- Providing free legal assistance to low-income and senior individuals (age 60+). For those impacted by the fire, LSNC can provide assistance with legal issues that arise due to Federal Assistance denial, unemployment benefits, housing/renting rights, mortgage lending issues, and property damage claims. Contact LSNC at 530-345-9491 or 1-800-345-9491 or at 541 Normal Avenue, Chico, Mon-Thurs 9am-5pm & Fri 9am-Noon. Representatives also available at the LAC/DRC at the Chico Mall.

United Policyholders (updated 11/20)  A nonprofit group, NOT A INSURANCE COMPANY- Providing help navigating homeowners insurance and claims, answers individuals questions, provides advocacy for homeowners regarding insurance claims and hosts seminars based on community questions and concerns. All services available online at: www.uphelp.org   or by visiting a United Policyholders representative at the LAC/DRC in the Chico Mall. The following program has been developed by United Policyholders for those impacted by the Camp Fire: Roadmap to Recovery program  (Shortlink: https://bit.ly/2FWZ3XJ )

Mail Services
 USPS– Website with updates on open/closed service locations: USPS website 

UPDATE 11/20- The following Post Office has reopened.

  • Forest Ranch, 15517 Nopel Ave., CA 95942-9998

The following Post Office is closed:

  • Berry Creek, 5 Whispering Chapel Ln, CA 95916

Customers may pick up their mail at the following alternate location:

  • Oroville, 1735 Robinson Street, CA 95965 (Hours: Monday-Friday, 8:30 a.m. to 5 p.m., Saturday, 9 a.m. to 1 p.m.)

Additionally, these Post Offices remain closed:

  • Magalia, 14146 Skyway, CA 95954-9998
  • Stirling City, 16939 Skyway, CA 95978-9998
  • Paradise, 6469 Clark Rd, CA 95969-9998

Customers may pick up their mail at the following alternate location:

  • Chico Midtown, 141 W 5th Street, CA 95928 (Hours: Monday-Friday 8 a.m. to 5 p.m.)

Contact the USPS for other mail questions 1-800-ASK-USPS (1-800-275-8777)

Fraud

Report price gouging to 866-323-7283. See more information here: www.oag.ca.gov/consumers/pricegougingduringdisasters

Office of Inspector General- FEMA Fraud- To report instances of FEMA fraud, visit:https://www.oig.dhs.gov/hotline  and click on FEMA Fraud tab

Food & Meals

Food & Meals

Rolling Hills Casino – (Updated 12/18) Offering a complimentary buffet to evacuees and first responders, must be able to demonstrate impacted address through ID/FEMA Paperwork or first responder ID. Serving those impacted from Centerville, Cherokee, Concow, Deadwood, Helltown, Magalia, Paradise, Pulga, and Yankee Hill. Buffet Hours: Saturday-Thursday 7am-3pm & 4pm-10pm, Friday: 7am-3pm & 4:30pm-10pm. Located at: 2655 Everett Freeman Way, Corning, California 96021 (Through December 30, 2018)

Angels Among Us – (Sexy Panda Food Truck) – (Updated 12/18) Offering hot lunch and dinner to those impacted by the fire in the Magalia and Paradise areas. Located in the parking lot of the historic Old Magalia Church (otherwise known as Magalia Community Church) at 13700 Skyway, Magalia, CA 95954. Lunch is served at 12 (noon) and dinner is served at 5pm. “If the lights are on, we will make you food.” Those interested in coffee/beverages must bring their own mug/cup.

World Central Kitchen (12/10)- Serving bagged lunches daily at the DRC/LAC center in Chico. Will be serving lunches at the center for the next two weeks.

Food Bank of Contra Costa & Solano (Updated 12/5) Providing food to anyone in need, no questions asked. Food boxes will be based on family size requested and include shelf stable milk, protein, snacks and fresh produce. Distribution takes place in OROVILLE the 2nd and 4th Friday of the month at Jordan Crossings Ministry at 2250 5th Avenue, Oroville from 11am-1pm. In CHICO 1st & 3rd Fridays of the month from 11am-1pm at the Butte College Chico Campus, 2320 Forest Avenue, Chico (Starts Friday 12/7). Please note: individuals can pick up food for others staying with them or for those in need, no ID or proof of need will be required. This pantry will be operational for three months unless further need is established.  

(12/10) Lions Club Fire Relief Center – Providing non-perishable food, personal care items, baby items, new bedding, and clean up supplies for individuals and families impacted by the Camp Fire. New clothing resources also available on a limited basis. Supplies depend on daily donations.  Open 7 days a week, 9am-6pm. Please be prepared to show identification verifying a pre-fire address in a fire impact or evacuation area or documentation of loss or evacuation issued by a government agency or utility company, 2485 Notre Dame Blvd. Suite 210, Raley’s shopping center, Chico. (next door to Ross)  ***The Lions Fire Relief Center will be closed on 12/24/18,  12/25/18, 12/31/18, & 1/1/2019***

Christmas Dinner Giveaway: The Lions Club Relief Center will be giving away 400 turkey dinners on December 22 at noon. Dinners include a frozen turkey and “all the fixings for a proper turkey dinner.” First come, first serve. Please bring ID illustrating impacted address, and be aware that dinners contain frozen materials that will require preparation.

Spirit of Christmas Dinner: The Chico Guild is hosting a Christmas dinner and celebration free to Camp Fire evacuees, in order to participate, individuals MUST be able to provide ID with an impacted address or FEMA information. Dinner, presents, gift-cards, games, crafts, Santa photos, and other activities will be available at no charge. WHEN: December 23rd, 3pm-8pm, 2775 Nord Avenue, Chico

Salvation Army Christmas Meal – On Christmas eve December 24, from 12noon-4pm, the Salvation Army will be hosting a community meal and party for both families impacted by the fire and residents of Chico. Event will be held at the distribution center at 1100 Marauder Street Chico

Oroville Rescue Mission, Community CHRISTmas Dinner & Toy Giveaway – Meal and Toy Giveaway. WHEN: December 24th from 11am-3pm, 2055 West Lincoln Street, Oroville. Please see facebook event for further details: https://www.facebook.com/events/491014351392068/ Or call the Mission at 530-533-9120

CalFresh (Updated 11/28) Replacement benefits for those that lost food in the fire can visit the following locations for replacement. Chico: 2445 Carmichael Drive or  Oroville: 78 Table Mountain Blvd. or online at www.getcalfresh.org. Additionally, retail stores licensed by the Food and Nutrition Service may accept SNAP benefits in exchange for HOT foods and foods intended to be consumed on retailer premises. This rule is in effect until December 17th, 2018 for the County of Butte.

Disaster CalFresh (Updated 11/28)- Disaster CalFresh is a way to meet the temporary nutritional needs of disaster victims within a 30-day period, following a natural disaster such as a flood, fire, earthquake or any other natural disaster. D-CalFresh provides a month’s worth of benefits on an Electronic Benefit Transfer (EBT) card which can be used to purchase food at authorized retail stores.

  • If you do not receive CalFresh, you can apply for one month of special Disaster CalFresh Food benefits, during a one-week application period planned to begin in early December. People receiving CalFresh may also receive a supplement to their benefit amount during this time, up to the maximum allowable amount per households. More information coming in early December. For the latest updates and information, please refer to Butte County Employment & Social Services or visit buttecounty.net/DESS

Disaster Household Distribution Program – Community Action of Butte County (11/28) Individuals and families impacted by the fire can pick up a box of food from the community food bank. In Butte County, the program goes until December 9th. Pick-up Monday-Friday, 9am-2pm at 2640 South Fifth Avenue, Suite 7, Oroville. Call 530-712-2600 for more information.

Gluten Intolerance/ Celiac ONLYCommunity Action Agency/North State Food Bank (11/26) Those impacted by the fire in need of gluten free food can contact the north state food bank at 530-712-2684. If leaving a message, please leave name and number.

(12/12) Community Action Agency – North State Food Bank Distribution Schedule – Food commodities distribution schedule. First come, first serve. Call 2-1-1 for locations, days, hours of food distribution.

Salvation Army- Chico (12/3) The Salvation Army distribution center is open to evacuees, where they can pick up general supplies and non-perishable food.The center is located at 1100 Marauder Street Chico, CA 95973. The center hours are Tuesdays, Thursdays, & Saturdays 10am-5pm. Proof of evacuation status is strongly encouraged by Paradise I.D. For additional questions, please call 530-776-1009.

Oroville Food Pantry (11/23): 1640 Washington Avenue, Oroville. Open Tues-Thursday 9am-11:30am. Non-perishable food available for evacuees, please bring ID if possible.

Veterans Resource Center (updated 11/15) Veterans that have been displaced by the fire are encouraged to call 530-809-2831 to get information on housing and other forms of assistance. The resource center is also open and will distribute basic supplies such as food, hygiene, socks, and serves as a decompression center for those seeking a quiet space away from crowds. Address: 110 Amber Grove Drive, Suite 110, Chico.

Basic Needs, Clothing & Supplies
 

(On 12/18 and 12/20) Fire Angel Network – Free Store (Gridley) – Offering a free store, with clothing (in a variety of sizes), shoes, socks, underwear, blankets, jackets, toiletries, food, and toys. Located at Gridley Inn & RV Park Clubhouse 1490 CA-99 Gridley, CA 95948 (Last building on the left at the end of the parking lot) WHEN: December 18th from 1pm-8pm and Thursday, December 20th from 11am-8pm.  

(Updated 12/17) Curvy Gurlz Chico – Offering new and used clothing to plus sized women impacted by the fire. Those in need of clothing sizes XL – 6X can visit the store, please bring ID illustrating impacted address or FEMA paperwork. Store located at 1376 Longfellow Avenue, Chico, CA  Hours: Monday-Saturday 10am-6pm. Phone: 530-966-2793 (Near In-Motion Fitness)

(Updated 12/17) The MADIA Project – Offering used children’s clothing for low-income and fire impacted families at no charge. Clothing is set up in a boutique like setting, those in need may visit the store and demonstrate need by Impacted ID/FEMA Number/EBT Card/Section 8 Paperwork, and then “shop” for needed clothing. Sizes offered range from newborn-teen. Located at 1376 Longfellow Avenue, Chico, CA (Same location as Curvy Gurlz).  Hours: Monday-Saturday 10am-6pm. Phone: 530-966-2793 (Near In-Motion Fitness).

(Updated 12/14) Community Action Partnership of Glenn County- Offering free supplies to those impacted by the Camp Fire such as clothing, toiletries, blankets, pillows, shoes, undergarments, socks, and other essential items. Items available are based on daily donations, first come, first served. Located at 1012 South Street, Orland, CA. Hours: Wednesday-Saturday, 2pm-5pm.  Closed on all holidays.

(Updated 12/17) NorCal Unlimited – Update: While NorCal Unlimited is still supplying resources to evacuees. Supply distribution will be available until Thursday 12/20/18.  — Anyone displaced by the fire in need of basic supplies, such as clothing, shoes, bedding, baby items, pet supplies can come by NorCal Unlimited in the Chico Mall. No ID is required, evacuees can come and take what they need. Address: 1950 E 20th St, Chico. Open 10am-8pm

Salvation Army- Chico – Updated 12/6 The Salvation Army distribution center is open to evacuees, where they can pick up general supplies and non-perishable food.The center is located at 1100 Marauder Street Chico, CA 95973. The center hours are Tuesdays, Thursdays, & Saturdays 10am-5pm. Proof of evacuation status is strongly encouraged by Paradise I.D. For additional questions, please call 530-776-1009.

Hope Center – Oroville -Updated 12/6The Oroville distribution center is open from 10am-5pm Tuesday-Saturday for evacuees (please bring ID if possible) to pick up new supplies such as pillows, blankets, clothing, medical supplies, diapers, and hygiene items. The center is located at the Oroville Municipal Auditorium at 1200 Myers St, Oroville. Organized by the Hope Center. The distribution center will be closed December 24th-26th.

Redeemer Evangelical Lutheran Church  Updated (12/6)  –Those in need can pick up free towels, bedding, clothing, jackets, hygiene kits, umbrellas, rain gear, baby items (diapers & clothing), and more. Pick up items in the Parish Hall daily. Coffee and refreshments will also be provided. Address: 750 Moss Avenue, Chico, CA 95926, Hours: Daily 11:00 AM to 3:00 PM.   (Direction: In neighborhood behind In-Motion Fitness)

Crossroads Community Church Clothing Closet- Updated (12/4) Free clothing is available Monday-Friday from 10am-2pm at the Yuba City Crossroads Church. For further questions, please call 530-751-9168. No identification is necessary to receive clothing. Located at 445 B Street, Yuba City.

Goodwill Chico – Updated (12/4) The goodwill is offering clothing and household supplies to those impacted by the fire based on their individual/family needs. Those in need can visit the store, ask to speak with a manager, and present ID will proof of an impacted address. They will then be given a voucher (good for that day only) that will cover the supplies they are in need of that are available at the store. They can then shop the store for those particular needs. Both the Chico and Oroville stores are offering these resources. CHICO: 765 East Avenue, Chico, CA 95926   Hours: 10am-6pm; OROVILLE: 2150 Feather River Blvd, Oroville.  Hours 10am-6pm.

Thrifty Bargain – Updated (12/4) $25 in free goods for all evacuees – ID required. Open daily: 10:00 am – 6:00 pm. 2432 Esplanade Chico, California, 95926.

North State Doula Program (Updated 11/23)  – Pregnant and postpartum women in need of emotional support or formula resources can contact Elisa at (530) 710-4568. Please leave your name and number so your message can be returned.

Butte Diaper Bank (updated 11/13) If you or a family you know has been evacuated and is in need of diapers and baby items, please contact them through Facebook messenger or by phone/text at (530) 592-0882.

Lions Club Fire Relief Center – Updated (12/10) Providing non-perishable food, personal care items, baby items, new bedding, and clean up supplies for individuals and families impacted by the Camp Fire. New clothing resources also available on a limited basis. Supplies depend on daily donations.  Open 7 days a week, 9am-6pm. Please be prepared to show identification verifying a pre-fire address in a fire impact or evacuation area or documentation of loss or evacuation issued by a government agency or utility company, 2485 Notre Dame Blvd. Suite 210, Raley’s shopping center, Chico. (next door to Ross)  ***The Center will be closed on 12/24/18,  12/25/18, 12/31/18, & 1/1/2019***

Chico Rock of Life Church ( building in progress) – (Updated 12/18) Offering sifting/cleaning supplies, toiletries, masks, gloves, bibles, shelf-stable food, water, and a gift card to those impacted in Paradise and Magalia. Please bring ID/Paperwork illustrating impact. Check in at the registration table at the back of the building. Please note, this church is still being built, all supply distribution is taking place at the back of the building in a white tent, while supplies last. ADDRESS: 2555 Dominic Drive, Chico CA  HOURS: Monday-Saturday 10am-4pm.

Chico Start – Business Resources: Updated (12/4) Limited office space available for businesses displaced by the campfire. Working with local business partners to link those with extra business space, to businesses in need of operating space. Follow @Chicostart530 on twitter for details. For more information call 530-924-5070  or email – tim@chicostart.com   or go online to: https://bit.ly/2SbjTns

Business Recovery Assistance – Town of Paradise/ Butte County: Updated 12/10 Providing information about resources specifically available to businesses impacted by the fire. Contact over the phone at 530-872-1111 or by email at butterecovers@NCEN.org or visit the Small Business Administration or the Alliance for Workforce Development tables at the Disaster Recovery Center in Chico.

Chico First Assembly of God – Updated (12/6) The Church serves as a distribution center on Sundays, those in need of supplies can visit the church to pick up what they need. Supply details unavailable at this time. 1137 Arbutus Avenue, Chico, CA 95926, Sundays, 12:00 PM – 4:00 PM, For information, call 530-345-1377

Chico Church of Christ – (Updated 12/18) The church is serving as a distribution center of supplies, including shelf stable food and water, personal care kits, infant care kits, and disaster clean up kits (details below). Valid ID required with an address in the affected areas is required to receive free supplies. The center is located in Chico at 995 East Lassen Ave, and is open Tuesday – Saturday from 10am-2pm and 4:30pm-7:30pm.   Church Phone Line (to check what is available before): 530-433-4980

  • Personal Care Kit includes: bandages, shaving gel, body wash, comb/brush, dental floss, deodorant, hand sanitizer, lotion, nail clippers, razors, sanitary pads/tampons, toothbrush/toothpaste, towel, washcloth, and wipes.
  • Infant Care Kit includes: baby food, juice, pacifier, sterilized water, baby wipes, baby powder, formula, bottle, cup and spoon, baby shampoo, wash cloth, baby quilt, and disposable diapers in requested size.
  • Disaster Clean Up Kit includes: cleaning bucket, wooden brush, plastic brush, cleanser, spray cleanser, sponges, rubber gloves, bar soap, powdered bleach cleaner, rags, flashlight/batteries, extra spray nozzle, and a shovel, broom, and wheelbarrow.

California State University Chico – The following resources are for Chico State students impacted by the Camp Fire:

  • Chico State students who have been displaced or have been impacted by the Camp Fire are encouraged to  fill out the Application for Assistance. Impacted students are also encouraged to apply for the Wildcats Rise Fire Recovery Fund Grants and check out additional grant and loan resources available on that page through financial aid. 
  • The Wildcat Food Pantry is open for limited hours, 11:00AM-3:00PM, Monday-Wednesday, November 19-21. Students are encouraged to stop by SSC 196 (on Chico State Campus)  if they need N95 masks, food support or any basic need assistance.
  • Wildcats Rise Care and Resources Center,  Monday, November 19, 8:30AM-4PM, head to the BMU Auditorium to talk directly with campus student service resource, aid and employment representatives and advisors.

Hygiene/Showers/Laundry

  • Chico Sports Club (updated 12/10) Evacuees and first responders are welcome to come to the Club for a reprieve and shower. Upon arrival, please present either your first responder ID or license indicating residency to our front desk attendants. Due to our limited capacity, we will be offering assistance on a first come basis. Towel, shampoo, and soap will be provided. Address: 260 Cohasset Rd #190, Chico, Phone:345-9427 ***Showers will be available at the Sports Club until the end of December***
  • The Torres Shelter (updated 11/26) Evacuees may use the showers and laundry facitlities at the Torres Shelter, M-F; 10am-2pm, 101 Silver Dollar Way, Chico. You do not need to be staying at the Torres Shelter to use the facilities.
  • Chico Islamic Center (updated 12/18) Individuals in need can pick up new supplies such as blankets and clothing at the Chico Islamic Center. Showers ar e also available Tuesday, Wednesday, and Thursday, Hours from 11am-2:30pm. Center Address: 1316 Nord Avenue, Chico. Closed on Friday.   Phone: 530-342-5889
  • Butte College Cosmetology & Barbering – (Updated 12/5) Offering a choice of service. Displaced individuals can bring ID with an impacted address and receive free haircuts, styling, and basics manicures. Call 530-895-2202 to schedule an appointment. Hours: Monday-Friday 10am-3pm. Address: 2201 Pillsbury Road, Suite 170, Chico.

STORAGE

Firearm Safety/Storage – Down Range Indoor Training Center – Offering temporary storage of firearms for Camp Fire Victims. Visit in person, or call for any additional questions. Address: 13407 Garner Lane, Chico. Phone: 530-896-1992 option 3.

Child Care/Children's Activities

Chico Branch Library- Story Hours (babies, toddlers, preschoolers, Japanese, Chinese, Bilingual), Story time with therapy dogs, free family movies (classics and recently released on DVD), chess club, afterschool homework help, Makers Space for teens and young adults (Virtual Reality and 3-D printing). Schedule of activities for December is online: http://www.buttecounty.net/bclibrary/chicolibrary

(11/30) E-Center- Temporary Childcare for Camp Fire Evacuees – For children ages 0-5, offered December 4th-December 31 (closed on the 24th and 25th). Childcare times 7:30 am-3:30 pm. Location: 1567 Booth Drive, Gridley. Apply online or over the phone: 866-417-4255 (phone line available 8am-5pm)   Online sign-up: https://conta.cc/2U2d7SK

Help Kids Cope (12/1) – A free mobile app for parents. –Helps parents talk to their children about disasters, including examples of typical reactions of children to disaster experiences, shared experiences from other parents that have experienced disaster, and ideas on what to say in certain situations in a child-friendly way. This app was developed by the National Child Stress Network and can be downloaded through the App store on mobile phones or online at: https://www.nctsn.org/resources/help-kids-cope

(12/5) Sesame Street Resources – In the aftermath of recent wildfires, the Sesame Street in Communities team wanted to reach out to provide information on our available resources to help families cope in the aftermath of natural disasters, and other traumatic experiences. Bilingual videos, articles, printables and more, are all available for free on our website at www.sesamestreetincommunities.org. Topic pages of interest include the Traumatic Experiences Topic Page  & Offering Comfort Topic Page. Coloring books can also be picked up from agencies in the DRC in Chico, specifically the Northern Valley Catholic Social Services (Catholic Charities) table. (12/6)

Kidspark (updated 11/29)- Free child care registration for fire evacuees, parents must present their ID with an impacted address. Childcare times and prices vary, please call or go online for more information.    Website: www.kidspark.com/chico/      Address: 2477 Forest Avenue, Chico   P: 530-894-6800

Family First (Update 11/16) To help assist those in need, Family First is offering to provide respite care to families of children with a developmental disability who have been affected by the Camp fire, free of charge. Please fill out this questionnaire if you or someone you know is seeking respite care for a child diagnosed with a developmental disability who has been displaced or severely impacted by the wildfire in Butte county.  Questionnaire here www.FamilyFirstSolution.com; campfirerespite@familyfirstsolution.com.

Childcare for Boys & Girls Club Members Only: Boys & Girls Clubs of the North Valley will be open Tuesday-Friday from 7:30am-5:30pm for free childcare with food/snacks provided at 601 Wall St. Chico, CA 95928. Must be a member of Boys & Girls Club; for questions contact Jessica S. at 530-899-0335.

TOYS/HOLIDAY GIFTS FOR CHILDREN:

(12/11) Chico CHP Toy Drive Information: Distribution event will take place on December 20th and 21st. Distribution dates and times will depend on student in need. WHERE: The Church of Jesus Christ of Latter-day Saints, 2430 Mariposa Avenue, Chico(Corner of Mariposa Avenue + East Avenue)

WHEN:

  • For Camp Fire affected students (proof of residency required), grades K-8th: Thursday, December 20th. Noon-8pm & Friday, December 21st. Noon-4pm
  • For other Butte County Students in need: Friday, December 21st. 4pm-8pm.

Toys for Tots (12/10)- Individuals can go online to complete an application to receive toys for their children or to donate to the drive. Nonprofits can also apply for up to 1000 children in their care to receive gifts. Applications will be taken up until December 24th. Further questions can be directed to the Toys for Tots office at 530-897-6235, open daily from 9am-9pm. Application here: https://bit.ly/2C26LMb

GIFT OF HOPE-Father’s House Church of Oroville (12/4) Sign ups now closed, but special circumstances may be made for families impacted by the Camp Fire. If this is the case, please email your contact details to info@changeoroville.org. Open to all children impacted by the Camp Fire, the Gift of Hope program provides gifts to children in need. Go online to www.changeoroville.org/gift-of-hope.

Salvation Army (11/26)- Signing up families (normal guest base & Camp Fire impacted) for our Angel Tree- Chico Holidays Together Christmas Assistance Program. Will provide gifts to children (clothes, book s& toys) and doing Christmas food boxes. Must have some form of ID. Sign ups at the Salvation Army site, 1100 Marauder St., Chico. Open daily 10am-4pm.

Chico Stake: Church of Jesus Christ of Latter-Day Saints- Camp Fire Christmas Giving Tree  Updated (12/6) Individuals and families displaced by the fire, can fill out this form to let the Church community know what needs you and/or your family have during Christmas. Gifts will be gathered and ready for pick-up the week before Christmas. Fill out the form here:https://bit.ly/2P6n3Hb

For more information, visit the Church’s facebook page here: www.facebook.com/chicostake/

The church is also collecting donations of toys for children, Sign up to send gifts here: https://goo.gl/forms/EAL9rI1E3AM56ll02

Donations

PUBLIC DONATION SITES FOR BASIC NEEDS AND SUPPLIES

Goods Donations

Butte County Recovers Donations Management: ButteCountyRecovers.org

  • Individuals or organizations desiring to make a donation of new goods should visit http://relieflink.org where you can fill out a form with your specific donation offer. The Donations Division will refer your offer to nonprofit organizations or county departments who are serving survivors or are involved in recovery efforts. Your offer will be assessed by the donation coordination team. If a need related to your offer is identified, an organization or agency representative will contact you.

OPEN TO DONATIONS AT THIS TIME– (12/1) NorCal Unlimited in the Chico Mall- could use donations of toiletries and pet supplies

(12/5) OPEN TO DONATIONS AT THIS TIME – The Chico Veterans Resource Center ia accepting donations of the following items: female hygiene products, new underwear in package, New in package t-shirts, new in package socks, wash cloths, towels ( highly needed), hygiene kits, diabetic supplies, batteries, blankets/ sleeping bags (highly needed) , paper towels, Diapers, baby wipes , baby clothing, baby food, enfamil , non-perishable food items , toilet paper, grocery gift cards (highly needed), gas gift cards (highly needed), depends, gift cards- Savemart/ Walmart, pillows. All donations can be dropped off at 110 Amber Grove Drive, Ste 114, Chico, CA. Monday-Friday 8am-5pm. For more information, please call (530) 809-2831.

OPEN TO DONATIONS AT THIS TIME – (12/17) BCOE is accepting donations of canned or non perishable foods, for students and families impacted by the fire. Donation drop off is at Butte County Office of Education SELPA office at 1870 Bird St in Oroville. Hours: Monday-Friday 8am-4pm. (Donations will close 12/21).

CLOSED TO DONATIONS AT THIS TIME(12/17) NorCal Unlimited in the Chico Mall- Closing Thursday 12/20

OPEN TO DONATIONS AT THIS TIMESalvation Army Chico Distribution Center (12/6) – The Salvation Army is only able to accept items from this list of brand NEW  items at the distribution site: Underwear/socks, Blankets/pillows, Hygiene items, Cleaning supplies, Diaper/baby wipes, Non-perishable foods (we have enough water), Frozen turkeys, New toys for Christmas, Monetary gifts, Gas cards, Local vendor gift cards. For any large donation, please call  530- 776-1009 for an assigned drop-off time. Location: 1100 Marauder St., Chico (please donate gift cards or monetarily online at gosalarmy.org)

OPEN FOR ONLY CERTAIN NEEDS (12/6) :  The Hope Center, 2850 Feather River Blvd, Oroville  – PLEASE SEE UPDATED ACCEPTED DONATIONS HERE: https://www.orovillehopecenter.org/services/camp-fire-donations/    Donation Related Questions Call: 833-676-4673

CLOSED FOR DONATIONS The Chico Elks Lodge (1705 Manzanita Ave, Chico, CA 95926) (update 1:33pm — 11/12)  is no longer accepting donations at this time. See volunteer sign up through Caring Choices for current information.

CLOSED FOR DONATIONS Bidwell Presbyterian – (11:15 am – 11/12) Update:  NEEDS: Trucks for transporting resources to a new distribution site, people to help sort and load trucks, people to be at the new distribution center to unload. Please go to the Student Center and check in with Matt and Kate!

HOLIDAY DONATIONS

Toys for Tots (12/10)- Individuals can go online to complete an application to receive toys for their children or to donate to the drive. Nonprofits can also apply for up to 1000 children in their care to receive gifts. Applications will be taken up until December 24th. Further questions can be directed to the Toys for Tots office at 530-897-6235, open daily from 9am-9pm. Application here: https://bit.ly/2C26LMb

Salvation Army accepting new toys for their Christmas program for families impacted by the fire. Location: 1100 Marauder St., Chico   

Gift of Hope is accepting new toys for Christmas program for families impacted by the fire. To support a specific child who has been registered, simply choose their ‘tag’ on the website, shop for them online, and mail the gifts directly to the office. You can also deliver gifts in person Monday to Friday, 9am – 5pm, at 2656 Fort Wayne St. Oroville, CA 95966. When mailing gifts for a specific child, please put the child’s ID number in the first line of the address. They are also in great need of financial contributions and donations of NEW toys, games and clothing, which they will use to put together gifts on your behalf. Please see below for more details. ​All gifts must be delivered by December 7th, 2018. The children will receive their gifts from Santa and his elves at a special ‘Winter Wonderland’ giveaway days December 17th – 20th.

Chabad Jewish Center accepting toy donations for Holiday program for families impacted by the fire. Bring new toys in packaging to the Chico City Plaza Dec. 2, 3:30pm or drop off at Chabad Jewish Center, 440 W. 4th St. (corner of Chestnut), Chico. www.Jewishchico.com or phone 530-809-1662. Toys will be distributed to children of all faiths. (11/26)

Financial Donations

GIFT CARD DONATIONS FOR EVACUEES

Shalom Free Clinic (Updated 11/23) Please visit the clinic website for most up-to-date needs: shalomfreeclinic.org  — For monetary and gift card donations, please call 530-518-8422 to arrange pick up/drop off, or gift cards cards can be put into mail slot at Shalom Free Clinic office, 1010 Mangrove Ave, Chico, CA 95926. Gift cards can also be mailed to P.O. Box 4286, Chico, CA, 95927.

Salvation Army (10:45am – 11/12)  is collecting monetary and gift card donations at : https://deloro.salvationarmy.org/del_oro/camp-fire-response

The Chico Posse is collecting money gift cards for evacuees. You can give your gift card to a Posse member. https://www.facebook.com/Chico-Posse-Foundation-1695791567365147/

Glenn County Community Action Department has partnered with the First Lutheran Church, and will accept monetary and gift card donations that can be mailed to:

Camp Fire Evacuees

C/O First Lutheran Church

19 Colusa Street,

Orland, CA 95963

or donation can be made online at http://www.orlandlutheran.com/give

Bidwell Presbyterian (Updated 11/15) – Accepting gift cards for gas, clothing, and groceries.

Camp Fire Evacuation Fund through North Valley Community Foundation: https://bit.ly/2FffOg6

Golden Valley Bank Community Foundation– donations are accepted online to benefit the following fire responders and service providers:

Please send questions to Natasha at nbeehner@goldenvalley.bank. More info at: https://www.goldenvalley.bank/Community-Foundation.aspx

East Ave Church – Not accepting in-kind or material donations at this time. Financial donations can be made here: https://bit.ly/2T8dkmz   

BCOE (7am-11/10): The Butte County Office of Education has established the Butte County Schools Fire Relief Fund through the North Valley Community Foundation to help schools impacted by the Camp Fire. Donations can be made online at: http://ow.ly/Lygq30mzi9X   Learn more: http://ow.ly/d/84ek

Caring Choices: http://www.caring-choices.org/wild-fire-donations.html

American Red Cross: HOW YOU CAN HELP The Red Cross works 24/7 to be ready to respond to disasters like wildfires and other countless crises. Visit redcross.org, call 1-800-RED CROSS or text the word REDCROSS to 90999 to make a $10 donation

United Way of Northern California- relief fund for the Camp Fire survivors.To donate please text BUTTEFIRE to 91999 or visit https://bit.ly/2ODszAu

Glenn County Community Action Department has partnered with the First Lutheran Church, and will accept monetary and gift card donations that can be mailed to:

Camp Fire Evacuees

C/O First Lutheran Church

19 Colusa Street,

Orland, CA 95963

or donation can be made online at http://www.orlandlutheran.com/give

North Valley Animal Disaster GroupUpdate (9:35am 11/10) The North Valley Animal Disaster Group is not accepting donations of animal food at this time, monetary contributions are still being accepted. www.nvadg.org/donate

Habitat for Humanity (11/24)  – Donations accepted through their General Fund to support recovery of people impacted by the Camp Fire. http://www.buttehabitat.org/

Volunteer Opportunities

(12/5) Butte County Recovers – Volunteer Information: buttecountyrecovers.org

FOR PEOPLE WHO WANT TO VOLUNTEER: People who want to volunteer should follow these steps:

1- Please use this link (https://bit.ly/2KVv6Ww)  where you can to sign up for specific volunteer opportunities and shifts posted on the website. The Volunteer Division managing the website will coordinate and match volunteers with organizations needing volunteers.

2- For further information regarding individual or group volunteering, please feel free to contact the Butte County Volunteer Hotline at 530-636-0259.

FOR ORGANIZATIONS THAT NEED VOLUNTEERS: if your organization wishes to post volunteer opportunities on the buttecountyrecovers.org site, please contact the Volunteer Opportunities Coordinator at 925-549-9424.

Butte County Long Term Recovery Group (VOAD)- This is a web site to match volunteers with volunteer opportunities:  http://crowdsourcerescue.com/camp-fire-help. This site will help connect you to organizations and recovery efforts that need help, as well as allow you to track your hours.

Lions Club Fire Relief Center – The relief center is run entirely by volunteers, those interested in working shifts at the center can call Linda at 530-570-7888. If leaving a message please include your name and number and the times you are available to volunteer.
Salvation Army (11/26) “Our Greatest need right now at the Distribution Center is Volunteers.”   Salvation Army is seeking volunteers to help with relief and recovery for Camp Fire evacuees. Sign up here: https://m.signupgenius.com/#!/showSignUp/campfirerelief. Main location of service is distribution center at 1100 Marauder St, Chico. Open daily 10am-4pm.

Shalom Free Clinic (Updated 11/23) Please visit the clinic website for most up-to-date needs, volunteers are most needed at this time: shalomfreeclinic.org  — For monetary donations, please call 530-518-8422 to arrange pick up/drop off, or donations of gift cards cards can be put into mail slot at Shalom Free Clinic office, 1010 Mangrove Ave, Chico, CA 95926. Donated gift cards can also be mailed to P.O. Box 4286, Chico, CA, 95927.

Paradise Fire Adopt A Family –A community match list that connects those wishing to provide resource to those in need of resources. Individuals and families in need can sign up online to be linked to another family or individual who can meet their immediate needs. Website is: www.paradisefireadoptafamily.com/

Update 11/13 – State Website for Volunteer & Donation Information: For information on how to volunteer.donate: https://californiavolunteers.ca.gov/camp-fire/

Neighborhood Church – Volunteer Sign Up: https://docs.google.com/spreadsheets/d/1_n0OjoJ1hTJjlOJJydcsma317gZw3Z9ojrbYce4KJCg/edit?usp=sharing

East Avenue Church Volunteer Sign Up: https://signup.com/client/invitation2/secure/2570553/false#/invitation

Or Bhttps://mailchi.mp/6f82fdcbe2e2/camp-fire-pop-up-shelter-volunteer-site?fbclid=IwAR2rz0G1R31z-7v33asHu5PbQvboayEVEY9vTx1uDE3E_xJRcZ24AJMe6gw

(12/5) Fathers House Church, Oroville – IF YOU HAVE A FREE HOUR contact Ryan to see if you can help sort amazon packages on campus. They have a couple sit down, non labor intensive jobs, so this really is a call for everyone. Show up at 29 Ridgeview by 1:00pm any weekday to help.

Meals Prep for Evacuees

World Central Kitchen Camp Fire Response Team

Need volunteers to help prep, cook and assemble meals. Sign up to volunteer with food preparation here: www.signupgenius.com/go/60b044ca9a92ca6f49-world\ Contact: Jason@wck.org (818) 929-4609

Rumor Control

(12/7) Butte County : ANIMAL RESCUE RUMOR CONTROL 
During a large scale disaster such as the #CampFire, it is not uncommon for misinformation to spread rapidly, especially on social media. From the onset of the fire, Butte County Animal Control and North Valley Animal Disaster Group have been the only authorized animal response teams for Butte County. Through mutual aid support we received additional animal control officers from throughout the state as well as support from federal and national partners. For a short period of time Cowboy 911 was authorized to work in coordination with Butte County. At no time were any other animal rescue groups given authorization to enter the fire affected areas or to take animals from these areas. When unauthorized groups take animals from the fire, they are working outside of a very detailed tracking system. This jeopardizes the likelihood of owner/animal reunification. Please be aware that there are animal rescue groups making false claims about being authorized or deployed by Butte County. These statements are false.

Post about Tzu Chi – Social media post circulating that the Tzu Chi group will not be available in the LAC/DRC past Friday  12/7, this is FALSE. According to their director of operations Grace Chen, they have no plan to leave at this time.

Butte County Sheriff, “Escorts” (11/30): Please see ‘Law Enforcement Escort’ Information above

Butte County Sheriff, “Public Passes” : (11/28) The BCSO dispatch center has been receiving a lot of calls from citizens requesting “passes” be given to them so they can access fire affected areas. BCSO is not issuing any passes to the general public. The only passes given out are to workers assigned to help in the cleanup and recovery efforts in the fire affected areas. Please do not contact our dispatch center requesting passes.

PG&E Phone Scam– PG&E customers are reporting phone scams with calls that show PG&E on the caller ID 1-800-743-5000. Or, the caller may falsely claim to represent PG&E. PG&E WILL NEVER ASK FOR YOUR FINANCIAL INFORMATION OVER THE PHONE. For more information, see link: https://twitter.com/PGE4Me/status/1065711547417284608

(11/16) Rumor: Harvest Christian Center is a Red Cross Shelter. This is FALSE. Confirmed they are only helping distribute donations to a local RV park that is overflowing.

Rumor Control (11/15) per Butte County Sheriff’s Office regarding officer involved shooting. Twitter link here: https://twitter.com/ButteSheriff/status/1063181865450790912

Rumor of norovirus outbreak at Neighborhood Church shelter (Updated 11/14)- True: Butte County Public Health confirmed (11/14) a Norovirus outbreak at the Neighborhood Church shelter in Chico. Patients have been segregated into a separate facility and are being treated by public health nurses.

Rumor of radioactive materials (11/14) : False: Paradise Adventist Health confirmed at the public press conference that there is no knowledge of radioactive material released from a burned up MRI machine at Feather River Hospital.

Rumors about services available at the Red Cross shelter (Updated 12/11): Red Cross DOES NOT provide supplies or meals to anyone who is not staying at the Red Cross shelter. 

Rumor about funds being direct deposited in 24 hours to evacuees bank accounts (Updated 5:07pm – 11/12) : False- Regarding callers asking about CEMA funding, there is a false facebook post circulating stating that “County Emergency management agency just dial 211…This gets you county funds to you bank account very fast…” this information is incorrect. The county states that there is nothing called CEMA funding. 211 did not originate or post this information. 211 IS informing evacuees about resources within this document and in the 211 database. There will be local assistance in the future and the county will publish that information when funds are available.